Support for Wool Patrol

Got a question, found a bug, or just want to say hi?

The fastest way to reach me is directly from inside the game: Settings → Report a Bug — it opens your mail app pre-addressed and ready to go.

Or email me anytime at berke.zavaro@gmail.com.

Common questions

How do I play?
Choose Start Herding, then touch, hold, and drag on the field to move your dog. Guide the sheep through the open entrance of their pen. Check the level's instructions for its saving target and any special rules. The timer starts when you begin moving.

How do I use my dog's ability?
Once gameplay has started, tap the paw button when the ability is ready. Each breed has a different ability; check its details in the dog selection screen. The paw button shows when you can use it again.

Do I need an account to play?
No. Wool Patrol never requires sign-in — your progress, stars, and unlocked items save automatically to your device.

My progress disappeared — can I get it back?
Progress is stored locally and does not currently sync between devices. Deleting the app or using Settings → Reset Progress can erase it. We do not keep a cloud copy to restore. If progress unexpectedly disappears, contact support before deleting or resetting anything.

How do I unlock new dog breeds and field themes?
Earn Wool by clearing levels, then spend it in the Shop. Watching a rewarded ad after a level win doubles the Wool you earned from it.

I found a bug or the game crashed — what should I include?
Whatever level you were on, what device/iOS version you're using, and what you were doing right before it happened. The in-game Report a Bug button pre-fills a template for exactly this.

The game is frozen or will not open. What should I try?
Close and reopen the app, then restart your device if needed. Check for an app update. If the problem continues, email support with the steps that caused it and a screenshot if possible. Avoid deleting the app as a troubleshooting step because your saved progress is stored on your device.

Why can't I hear the music or sound effects?
Check your device volume and Silent Mode, then open the game's Settings and check Music and SFX. Also check whether sound is being sent to connected headphones or another audio device.

Why is a rewarded ad unavailable?
Ads depend on your internet connection, privacy choices, and available advertising inventory. Try again later if no ad is available. To earn the offered reward, complete the rewarded video and return to the game. If a completed ad does not grant its reward, contact support with the level and approximate time.

Does the game show ads?
Occasionally between levels, and optionally to double your Wool reward after a win (your choice, never forced). See the Privacy Policy for details on how ads work.

Still stuck?

Email berke.zavaro@gmail.com and I'll get back to you.